When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries.

Each month, subscriptions renew automatically unless canceled prior to the renewal date. If you cancel after the renewal date, you will receive another box that will be produced and then shipped the first week of the following month. Renewal dates are important because it gives us an idea of how many supplies to purchase and how many boxes to produce. With that in mind, once the renewal happens we cannot guarantee that a refund can be given because we have purchased supplies to make your box (and many others).

Once your subscription has been canceled, you will not be charged again the following month.

If you have any questions, reach out to our customer service team at hola@mexicrate.com.

Subscription cancelations

If you want to update your address, update your billing, or cancel your subscription, simply log into your Mexicrate account and select Manage Subscriptions. Then update your subscription as needed.

If you would like to cancel your subscription, you must cancel before the renewal date has passed. Once the subscription order has shipped, it can no longer be canceled and must be returned for a refund. Shipping charges are non-refundable.

See our Return & Refund Policy for more details.