Frequently Asked Questions

*Please Read All Questions Before Emailing Us*

When do you ship?

If you're a new customer, we will ship your Liker, Lover, or KING crate package on either the 1st or the 9th of each month. Whichever date is closer. For existing orders, all boxes will ship on the 1st of the month. For Pan Dulce customers, we aim to ship between the 7-8th of each month. We send tracking numbers to the email on file once the packages depart our warehouse.

How does it work?

You place an order before our cut off date (The 1st or the 9th) and we get to work selecting the absolute best and most authentic Mexican products for you to enjoy. We then package them and ship them right to your doorstep!

Do you ship worldwide?

Yes, our products are enjoyed at all corners of the world.

How much is shipping?

Shipping is calculated based on your address at checkout. 

Do you ship worldwide or to military addresses?

Yes, we ship worldwide and to all APO / FPO addresses. Our products are enjoyed at all corners of the world.

How long does it take to deliver?

Once a package departs our warehouse, you can expect delivery in 1-5 days depending on your distance from California. For international orders, shipping can take longer due to customs clearance and other factors out of our control.

How do I change my address or cancel?

Please log into your control panel and click 'edit'

Do you offer refunds?

Due to the nature of the types of products we sell, we do not offer refunds. All sales are final. 


Before initiating a chargeback with your bank, please contact us and give us adequate response time to process and handle your request.


Are you ready to experience a taste of Mexico?

Click the Get Started button below to begin your amazing expierence.