Frequently Asked Questions


When do you ship?

If you're a new customer, we will ship your Pequena, Mediana, or Grande MexiCrate within 48 hours of the order date. For recurring orders, all boxes will ship the 1st week of the month. For One Time orders: Items will ship within 48 hours from when the order is placed.

How does it work?

You place an order and we get to work selecting the absolute best and most authentic Mexican products for you to enjoy. We then package them and ship them right to your doorstep!

Do you ship worldwide?

We do. However, international shipments may experience Covid-Related delays. Always check your tracking number.

How much is shipping?

For domestic subscription boxes, the shipping is a flat rate. 

Pequena: $5/box

Mediana: $6/box

Grande: $7/box

Do you ship to military addresses?

Yes, we ship worldwide and to all APO / FPO addresses. **However, double check the address before submitting to make sure all relevant info is included. Also, please make sure you select USA as the country on the military address regardless of where they are stationed.

How long does it take to deliver?

Once a package departs our warehouse, you should expect delivery within 3-5 days depending on your distance from California. But there are certain instances that delivery may take as long as 10 days for domestic shipments. For international orders, shipping can take longer due to customs clearance and other factors out of our control.

My package got sent back to you. Now what?

Often if your package gets sent back to us it's because of an incorrect/incomplete address was provided, or USPS was unable to deliver it to you. In this case, we will offer one free complimentary replacement for active members. 

For international return to senders, we are unfortunately not able to offer a free replacement. Please double check your address before submitting your order. 

Why can't I pick my own candy?

We have access to over 1,000 SKUs of candy & snacks, and it would get a bit overwhelming if we made you pick from that list. However, our professional candy curators are trained to create the absolute best balanced variety in each box every month. As an alternative, you can purchase individual bags of candy from the Mexicrate Candy store.

What kind of variety is in MexiCrate?

We have access to over 1,000 SKUs of Mexican candy and snacks. This means that your MexiCrate box can contain a wide array of different flavors, from spicy, sweet, sour, salty, chocolate and more!

Where can I buy individual candy without a subscription?

We are happy to announce that we now have a Dulceria (Candy Store) with one of the widest selections of Mexican candy anywhere. Please click the menu tab to see!

Do you offer bulk ordering for parties/events or corporate packages?

Yes! Please inquire at [email protected] and we will reach out to you to discuss your requirements and needs. We can drop ship to individual locations and provide bulk custom ordering for parties, non-profit raffles, corporate packages and more.

How do I change my address or cancel?

Please click here to log into your account and click 'edit'.  If you have any problems, email our customer service team to help. [email protected]

How do I know if my subscription has been cancelled?

A cancelation confirmation email gets sent and your subscription status will show as cancelled.

Do you offer refunds?

Due to the nature of the types of products we sell, we do not offer refunds. All sales are final. 

Chargebacks

Before initiating a chargeback with your bank, please contact us and give us adequate response time to process and handle your request.

 

Are you ready to experience a taste of Mexico?

Click the Get Started button below to begin your experience.