Frequently Asked Questions

How does it work?

You place an order and we get to work selecting the absolute best and most authentic Mexican products for you to enjoy. We then package them and ship them right to your doorstep!

When do you ship?

If you're a new customer, we will ship your Pequena, Mediana, or Grande MexiCrate within 2 business days of the order date. For recurring orders, all boxes will ship the 1st week of the month. 

How much is shipping?

For domestic subscription boxes, the shipping is a flat rate. 

Pequena: $5/box

Mediana: $6/box

Grande: $7/box

How long does it take to deliver?

Once a package departs our warehouse, you should expect delivery within 2-7 days depending on your distance from California. But there are certain instances where delivery may take as long as 10 days for domestic shipments.

Do you ship worldwide?

We only ship to the US. Please note that we are not responsible for any duties and taxes that your order may incur. You may check with your local customs office to determine if there will be additional costs.

Do you ship to military addresses?

Yes, we ship worldwide and to all APO / FPO addresses. However, double-check the address before submitting to make sure all relevant info is included. Also, please make sure you select the US as the country on the military address regardless of where they are stationed.

My package got sent back to you. Now what?

If your package gets sent back to us it's often because an incorrect/incomplete address was provided, or because USPS was unable to deliver it to you. In this case, we will offer one free complimentary replacement for active members. 

For international return to senders, we are unfortunately not able to offer a free replacement. Please double-check your address before submitting your order. 

What kind of variety is in MexiCrate?

Your MexiCrate box contains a wide array of different flavors, from spicy, sweet, sour, salty, chocolate, and more!

Why can't I pick my own candy?

We have access to over 1,000 SKUs of candy & snacks, and it would get a bit overwhelming if we made you pick from that list. However, our professional candy curators are trained to create the absolute best-balanced variety in each box every month. As an alternative, you can purchase individual bags of candy from the Mexicrate Candy store.

Where can I buy individual candy without a subscription?

We are happy to announce that we now have a Dulceria (Candy Store) with one of the widest selections of Mexican candy anywhere. Please shop here: Mexicrate Dulceria.

Do you offer bulk ordering for parties/events or corporate packages?

Yes! Please inquire at [email protected] and we will reach out to you to discuss your requirements and needs. We can drop ship to individual locations and provide bulk custom ordering for parties, non-profit raffles, corporate packages, and more.

How do I change my address or cancel my subscription?

Please click here to log into your account and click 'Edit'. From there, you can update your address, update your billing, or cancel your subscription. If you have any problems, email our customer service team to help at [email protected]

Please note that it is your responsibility to ensure that the shipping address is listed correctly on your order. Once the order has been shipped, we cannot modify or cancel the order.

How do I know if my subscription has been canceled?

A cancelation confirmation email will be sent to the email associated your subscription. Additionally, your subscription status will show as canceled in your account.

Will my coupon code apply to each renewal?

Any discount used on your purchase will apply only to your first subscription box, unless otherwise stated. Recurring shipments will be billed at full price.

Can I cancel my order?

Most orders can be canceled up to an hour after being placed. If it has already shipped, the order can no longer be canceled.

If you would like to cancel your subscription, you must cancel before the renewal date has passed. Once the subscription order has shipped, it can no longer be canceled and must be returned for a refund. Shipping charges are non-refundable.

Do you offer refunds?

Due to the nature of the types of products we sell, we do not allow returns/exchanges. All sales are final. 


Before initiating a chargeback with your bank, please contact us and give us adequate response time to process and handle your request.


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