If you're a new customer, we will ship your Liker, Lover, or KING crate package within 48 hours of the order date. For recurring orders, all boxes will ship on the 1st of the month. For One Time orders: Items will ship within 48 hours from when the order is placed.
You place an order and we get to work selecting the absolute best and most authentic Mexican products for you to enjoy. We then package them and ship them right to your doorstep!
Normally we do, but we are temporarily only shipping to the United States, Canada and the United Kingdom because of Covid-related shipping issues. Once things open up again, we will begin shipping around the world again.
Shipping is calculated based on your address at checkout. We unfortunately do not control our shipping prices as they are priced by USPS. Orders over 5 pouns from our Dulceria (one time candy store) will receive FREE shipping!
Yes, we ship worldwide and to all APO / FPO addresses. **Please make sure you select USA as the country on the military address regardless of where they are stationed.
Once a package departs our warehouse, you can expect delivery in 2-5 days depending on your distance from California. For international orders, shipping can take longer due to customs clearance and other factors out of our control.
Often if your package gets sent back to us it's because you an incorrect/incomplete address was provided, or USPS was unable to deliver it to you. In this case, we will offer one free complimentary replacement for active members.
For international return to senders, we are unfortunately not able to offer a free replacement. Please double check your address as all sales are final. We are happy to serve you, but Order at your own risk.
We have access to over 1,000 SKUs of candy & snacks, and it would get a bit overwhelming if we made you pick from that list. However, our professional candy curators are trained to create the absolute best balanced variety in each box every month.
We have access to over 1,000 SKUs of Mexican candy and snacks. This means that your MexiCrate box can contain a wide array of different flavors, from spicy, sweet, sour, salty, and more!
We are happy to announce that we now have a Dulceria (Candy Store) "One Time Buys" section to our website. Please click the menu tab to see!
Yes! Please enquire to us at [email protected] and we will assign our manager to you to discuss your requirements and needs. We can provide bulk custom ordering for parties, non-profit raffles, corporate packages and more.
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Due to the nature of the types of products we sell, we do not offer refunds. All sales are final.
Before initiating a chargeback with your bank, please contact us and give us adequate response time to process and handle your request.