Frequently Asked Questions


When do you ship?

If you're a new customer, we will ship your Liker, Lover, or KING crate package within 48 hours of the order date. For recurring orders, all boxes will ship on the 1st of the month. For One Time orders: Items will ship within 48 hours from when the order is placed.

How does it work?

You place an order and we get to work selecting the absolute best and most authentic Mexican products for you to enjoy. We then package them and ship them right to your doorstep!

Do you ship worldwide?

Normally we do, but we are temporarily only shipping to the United States, Canada and the United Kingdom because of Covid-related shipping issues. Once things open up again, we will begin shipping around the world again.

How much is shipping?

Shipping is calculated based on your address at checkout. We unfortunately do not control our shipping prices as they are priced by USPS. Orders over 5 pouns from our Dulceria (one time candy store) will receive FREE shipping!

Do you ship to military addresses?

Yes, we ship worldwide and to all APO / FPO addresses. **Please make sure you select USA as the country on the military address regardless of where they are stationed.

How long does it take to deliver?

Once a package departs our warehouse, you can expect delivery in 2-5 days depending on your distance from California. For international orders, shipping can take longer due to customs clearance and other factors out of our control.

My package got sent back to you. Now what?

Often if your package gets sent back to us it's because you an incorrect/incomplete address was provided, or USPS was unable to deliver it to you. In this case, we will offer one free complimentary replacement for active members. 

For international return to senders, we are unfortunately not able to offer a free replacement. Please double check your address as all sales are final. We are happy to serve you, but Order at your own risk. 

Why can't I pick my own candy?

We have access to over 1,000 SKUs of candy & snacks, and it would get a bit overwhelming if we made you pick from that list. However, our professional candy curators are trained to create the absolute best balanced variety in each box every month.

What kind of variety is in MexiCrate?

We have access to over 1,000 SKUs of Mexican candy and snacks. This means that your MexiCrate box can contain a wide array of different flavors, from spicy, sweet, sour, salty, and more!

Where can I buy individual candy without a subscription?

We are happy to announce that we now have a Dulceria (Candy Store) "One Time Buys" section to our website. Please click the menu tab to see!

Do you offer bulk ordering for parties/events or corporate packages?

Yes! Please enquire to us at [email protected] and we will assign our manager to you to discuss your requirements and needs. We can provide bulk custom ordering for parties, non-profit raffles, corporate packages and more.

How do I change my address or cancel?

Please log into your control panel and click 'edit'

Do you offer refunds?

Due to the nature of the types of products we sell, we do not offer refunds. All sales are final. 

Chargebacks.

Before initiating a chargeback with your bank, please contact us and give us adequate response time to process and handle your request.

 

Are you ready to experience a taste of Mexico?

Click the Get Started button below to begin your amazing expierence.